Edinburgh Guest House Policy Page

Booking, Cancellation, Group policy

Edinburgh Guest House 4 Star STB and AA

 Sherwood Edinburgh Guest House
42 Minto St.
Newington
Edinburgh
EH9 2BR
tel +44(0)131 667 1200 fax 2344
email 		AA 4 Star Edinburgh guest houseSTB 4 Star Edinburgh guest house
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  • Booking and Confirmation
    All reservations require current credit/debit card details. We never use these details unless our cancellation policy is enforced.
    For bookings if you prefer not to send Credit Card details by email even using our secure server, just send us your phone no. ( landline only please ) and a good time to call and we will phone you to take your details
    Email bookings will always be confirmed by us by email usually within 24hrs.
  • Payment and Cancellation
    Payment is not taken until arrival, if you need to cancel, please do so two weeks before arrival.
    Cancellations closer to the arrival date will be charged as follows:
    Cancellation giving 14 or more days notice....................................no charge
    Cancellation giving less than 14 but more than 7 days notice ................1st night charged in full
    Cancellation giving less than 7 days notice................................. amount is payable in full
  • Credit Card Charges
    Although the bank charges us up to 4.5% we do not pass this cost on to our guests and are proud of the fact that we dont have any charges for using credit cards. It is therefor no surprise that we prefer you use a debit card, or our personal favourite, cash.
  • Smoking
    We have been fully non-smoking since we bought the Sherwood in 1994. If anyone smokes in the house the card of the person who booked will have £50.00 added to their bill to help pay for the extra cleaning involved to remove the smell and guilty smoker will be asked to leave the guest house
  • Exclusions
    The Sherwood is a Georgian town house which was built with great height but access ways are not very wide and therefor not very suitable for guests with mobility problems. Wheelchairs are just impossible as the front door has steps up to it and there is only 1 guest bedroom on the ground floor
  • Check-IOut
    Check out: 10am.
  • Check in.
    All guests are requested to supply an estimated time of arrival, which allows us to ensure someone is there to greet you. We do have to shop for fresh produce for breakfast on a daily basis and it is sometimes necessary to leave the guest house unattended.
    Early Check-In: 09:30 to 13:00. Where your room is ready we are more than happy to accept an early check-in, where this is not the case we will store your luggage, and enable you to start your time in Edinburgh unhindered by your luggage, while your room is prepared.
    Standard Check in: 13:00 - 21:00. Advising an arrival time in advance will ensure a smooth start to your stay and ensure we have somewhere to greet you.
    Late Check-In: After 21:00. We can take arrivals up to 23.30 but only if warned in advance. We are up at 06.30 in the morning to prepare breakfast and are not usually up too late.
  • Group Policy
    The last few times we have entertained groups of guests we have suffered the most unpleasant experiences since taking over the guest house, and our rooms and furniture have suffered extensive damage.
    We ask that any groups staying with us, pay for the duration of their stay up front and also to pay a £100.00 per room damages deposit. This will obviously be refunded in the event of a trouble free stay.
    This is not a step we take lightly as we like all our guests to feel welcome in our home from the outset, but we cannot bear the costs of refurbishment and loss of earnings that our last 2 groups left us with.
    We do not mean to pre judge any group of friends coming to stay at the same time and we honestly do try our best to accommodate everyone, and cater to their needs.
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  • Sherwood Guest House rated "excellent" by 9 travellers

Tel +44 (0)131 667 1200
Fax +44 (0)131 667 2344
We accept the following cards
Visa accepted at edinburgh-guest-house.com  Mastercard accepted at edinburgh-guest-house.com  Electron accepted at edinburgh-guest-house.com  Maestro accepted at edinburgh-guest-house.com  Switch accepted at edinburgh-guest-house.com